ADA Paratransit – A shared ride curb to curb service offered for those who cannot access the Fixed Routes due to a disability, and have an origin and destination within 3/4 of a mile of the Fixed Routes. Trips may be made for any purpose. Appointments can be made up to seven (7) days in advance and up to next day service. Appointments for next day service will be taken until 5:00 pm. The time requested by an ADA client may be negotiated by one hour on either side of the requested time. One other individual and a PCA (must have application on file) may ride with the ADA eligible client as long as they have the same origin and destination, the client and the other individual must pay, and if we have an application on file the PCA (Personal Care Attendant) rides free.
When the bus arrives, the passenger must meet the bus at the curb as we provide curb-to-curb transportation, therefore the driver will not leave the bus to retrieve or return passengers to the doorway. All buses are ADA accessible and the driver will lower the lift to assist those who could not otherwise board the bus. If needed, the driver will help maneuver the wheelchair onto the lift. We cannot provide transportation if the combined weight of the customer and the mobility aid exceeds 800 pounds.
If an ADA Paratransit client needs help from the door of the pick-up location to the door of the drop-off location let the dispatcher know when scheduling the appointment. Our drivers are able to do this so long as they can see the bus at all times. The drivers do not go past the threshold of the door. You will need to make prior arrangements to have someone meet you at your destination to help you inside. You also have the option of riding with a Personal Care Attendant (PCA) who will ride with you free as long as we have an application on file.
We are not a taxi service or an emergency medical service. You will be sharing the bus with other passengers, and the bus may make a number of stops picking up other clients. Because your trip may not follow the most direct route to your destination, it may take longer than expected.
With no destination restrictions, we can take you anywhere you want to go within our service area. We can take you shopping, to work, visiting friends and family, to medical appointments, or anywhere you need to go, as long as the trip origin and destination are within 3/4 mile of the fixed routes.