General Information

The District provides a shared ride curb to curb transportation service to eligible passengers. We do not provide assistance over the threshold of any facility. Drivers are not permitted to leave the bus to retrieve or return clients to the doorway. Clients must be able to board/unboard the bus without the driver's assistance, otherwise a PCA is required.

Within the Same County - When you schedule your ride, you will be given a confirmation of your appointment from the scheduler.  You will receive a phone call between 4PM and 7PM the day before your scheduled appointment with another confirmation, and an approximate pick up window the bus will arrive to pick you up.  Pick up time at origin will be between 15 and 55 minutes prior to your appointment time, plus the time of travel, OR a time agreed upon with your scheduler.  For example:  if you live an hour from your doctor and your appointment is at 9AM, your pick up time will be close to 1 hour 55 minutes prior to your appointment, or 7AM.  If you agree to be picked up earlier, in order to make an appointment, your pick up time will be as agreed upon with your scheduler, and once again confirmed in your call the evening before.  *Please make sure the scheduler has all updated information, including an updated telephone number.

Pick up for return trips are provided between 5 and 55 minutes after the dispatch office has received notification of a desired pick up or scheduled return, or between 5 and 55 minutes of currently scheduled return.

County to County - Trip times will vary based on distance and scheduling loads.  The scheduler will confirm your appointment.  You will receive a phone call in between 4PM and 7PM the day before your scheduled appointment with another confirmation, and an approximate pick up window the bus will arrive to pick you up.  The pick up time could be several hours before your actual appointment time.

Cancellations must be received at least one (1) hour prior to appointment time. If a customer is a no show at the pick up appointment, the return trip will automatically be canceled unless we hear from you. Customers who do not notify the dispatch office of their cancellation(s) will be charged the fare. Three (3) no shows in a 45-day period will result in a 30-day suspension from riding the bus. To receive a copy of our Paratransit/Demand & Response Rider Guide call 979-778-0607 or 1-800-272-0039, or you may download a copy from the bottom of this page. All buses are ADA wheelchair accessible. We cannot provide transportation if the combined weight of the customer and the mobility aid exceeds 600 pounds.

ADA Paratransit

ADA Paratransit is a shared ride curb to curb service offered for those who cannot access the fixed routes due to a disability, and have an origin and destination within 3/4 of a mile of the Fixed Routes.  Trips may be made for any purpose.  Clients must be able to board and unboard the bus without the driver's assistance, otherwise a Personal Care Attendant (PCA) is required. Drivers are not permitted to leave the bus to retrieve or return clients to the doorway.  Trips may be made for any purpose.  Appointments can be made up to seven days in advance up to next day service. Appointments for next day service will be taken until 5:00 pm.

Demand & Response

A shared ride curb to curb service for individuals who are not disabled and/or do not have an origin and destination within 3/4 of a mile along the Fixed Routes. Trips may be made for any purpose. Appointments can be made up to seven days in advance up to next day service. Reservations will only be taken from 7:00 a.m. to 4:00 p.m., Monday through Friday, excluding holidays. Appointments are taken on a space available basis. Some same-day trips may be provided on a space-available basis.

Getting Started

To receive our Paratransit or D&R application and handbook call 979-778-0607 or 1-800-272-0039, or download from the bottom of this page. The application must be signed by your physician for your PCA to ride with you free of charge. The District does not provide personal care attendants.

Hours of Operation

Monday through Friday, 5:00 AM to 7:00 PM.

We are closed for the following holidays:

Martin Luther King • Monday, January 16, 2012

Good Friday • Friday, April 6, 2012

Memorial Day • Monday, May 28, 2012

Independence Day • Wednesday, July 4, 2012

Labor Day • Monday, September 3, 2012

Thanksgiving • Thursday & Friday, November 22 & 23, 2012

Christmas • Monday & Tuesday, December 24 & 25, 2012

To Schedule Your Trip

For days and hours of service in your county, or to schedule your trip, call our Dispatch Office at 1(800)272-0039 or (979)778-4480 or Relay Texas TDD at 1(800)735-2989. Normally, a 24 hour advance notice is required. 

Special Needs

If you require any special assistance, such as a Personal Care Attendant or wheelchair lift equipped vehicle, please inform the Dispatcher when scheduling your trip. The District does not provide the Personal Care Attendant.

Medicaid Transportation

The District provides free transportation to eligible, pre-certified Medicaid clients, within the Brazos Valley Region. This service is paid for by the Texas Department of Health and is provided to Medicaid approved appointments only. All Medicaid appointments are made through the Medicaid office. Clients using Medicaid as a form of payment must call Austin Medical Transportation (1-877-633-8747) prior to contacting The District. Medicaid will send The District a fax confirming all trips for which they will be responsible for payment.

Fares, Tickets & Passes

The one-way fare must be paid each time you board the bus. Since the same bus may not be providing the return trip, advance payments and round-trip payments are not permitted. Drivers accept cash, tickets, and passes, but do not accept checks. Please have exact fare ready. Drivers do not carry, handle cash, or make change. Children 2 or under must sit in parents lap to ride free of charge. Children 3 & above are charged full fare.

Fare increase Effective April 4, 2011

* Tickets are not available for same day, additional trips, or crossing more than one county line. Full payment may be made with cash or a combination of a ticket and cash.

Tickets may be purchased by mail or at The District offices located at:

1759 N. Earl Rudder Freeway, Bryan, Texas 77803

1014 N. John Redditt Drive, Lufkin, Texas, 75904.

If paying with cash at an office, please have the exact amount.  Checks and money orders should be made payable to The District.  We also accept Visa, MasterCard, AMEX, and Discover credit cards. Do not send cash for mail purchases. If you have any questions regarding fares or ticket purchases, please contact The District office at (979)778-0607 or 1(800)272-0039.

All ticket sales are final - No exchanges or refunds. Lost, destroyed, or unused tickets and passes will not be replaced.

Customer Service: 1-979-778-0607 ext 7008

We now accept Visa, MasterCard, AMEX, and Discover.

Time Schedules: Paratransit

Time Schedules: Demand & Response

Some restrictions may apply based on time and space availability.

Call dispatch at 1-800-272-0039 or 979-778-4480 for further information.